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Quick Question:

How many years of Account Management/Consultative sales experience do you have?
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Quick Question:

How many years of automotive software (SaaS highly preferred) sales experience do you have?
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Quick Question:

Do you live near a major airport and are you able to travel up to 50% of the time in the US?
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Quick Question:

Sales into Automotive OEM's
OEM Account Executive - Automotive Software
Remote - U.S.


Opportunity Snapshot
Top reasons to consider aligning your career with myKaarma.
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Leverage Your Strong Technical and Consultative Skills to Build Critical Partnerships with OEMs and Own Opportunities from Soup to Nuts

Our Differentiators: Highest NPS® Scores; Large, Talented Development Team; Seamless Integration; and More

Plenty of Account Executives can serve as a consultant, but you have the strategic mindset and technical knowledge to support and educate clients and position yourself as a valued partner. If so, this position offers you several compelling opportunities:
  • You will join a small company that has made a big impact in the automotive industry by consistently delighting high-level executives at OEMs and dealerships -- our Net Promoter Scores (NPS®) are significantly higher than any other provider of service lane technology.
  • You'll take on a book of business that includes a mix of established and emerging accounts, providing you with diverse challenges. Our clients include BMW, Mercedes Benz, Porsche and other universally known brands.
  • We think of ourselves as a "mini Google" in the automotive space, with a large development team, a passion for introducing disruptive solutions, and a track record of delivering well-considered solutions.
  • We differentiate ourselves by doing things that simply make sense for our customers, such as integrating seamlessly with OEMs' IT systems. When we get to the pilot stage, we tend to hit a home run, and your keen attention to detail will help us exceed expectations.
  • Our unique culture values risk-takers who aren't afraid to break the rules, challenge the status quo and continuously seek improvements. At myKaarma, you will have the freedom and opportunity to make an impact, own your responsibilities and make suggestions. The organization has strong intellectual horsepower, decentralized decision-making and a flat structure.
Challenging the status quo is part of our DNA. At myKaarma we have a vision: We want to dominate the customer interaction management landscape in the transportation industry worldwide. Like all tall targets, we have started by trying to prove this model in automotive retail in the US and Canada. Our solutions provide communications, payments, scheduling, video, pickup and delivery, and mobile service to enhance the service experience for vehicle owners.
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Own Key OEM Relationships at a Rapidly Growing Innovator Delivering Disruptive SaaS Products

The Requirements
Find out what you'll need to take ownership of this role
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To be a good fit for the OEM Account Executive - Automotive Software opportunity, you will have:
  • 5-7 years of related experience, including at least 3 years in the automotive industry  Quick question for you - click here
  • Strong technical experience, ideally with SaaS products, and an understanding of how systems integrate Quick question for you - click here
  • A track record of success in account management, including:
    • Ability to build value-added relationships
    • Demonstrated consultative skills and the ability to serve as a partner and trusted resource
    • Ability to discuss technology solutions articulately with customers, arrive at a strategic solution and work through the details in partnership with the myKaarma technical team
    • Willingness to be hands-on to produce the materials required to support your assigned OEM account from lead generation to close and continued maintenance
  • Strong business acumen including an understanding of how OEM business operates, and a basic understanding of P&Ls and financial statements  
  • Exisiting network of OEM contacts in after-sales is preferred
You will work remotely from your home office. Our preference is that you are based in Newark, New Jersey; Atlanta, Georgia; or Los Angeles, California, but we will consider highly qualified candidates in other US locations, near a major airport. You'll need to be willing and able to travel about 50% of the time.  Quick question for you - click here

Pictured: Technicians use our mobile solutions to record HD footage of repair work needed, and the mobile app sends recorded video directly to the service advisor for review.
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The Role
Explore the primary responsibilities of this role.
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Drive new and existing revenue through the OEM space

Reporting to the Vice President of Business and OEM Development, you will join a growing team of Account Executives. You'll be responsible for select manufacturers (OEMS) and business development within these OEMs. In essence, you will need to understand myKaarma's products and strategies very well and work with the OEMs to either get our products approved as a preferred vendor or, if we already are a vendor, to expand our footprint within that OEM.

A typical contact at an OEM will be a Vice President of After-Sales or other executive overseeing service, accessories, return of lease, etc. Engagements will range from expansion business where OEMs require all dealerships to use myKaarma to business development opportunities with new OEMs. You will also be responsible for the successful execution of RFPs, contracts, statements of work and contract renewals.  Quick question for you - click here

This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
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Why Join Us
More good reasons to join our team.
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Strong momentum
We have experienced tremendous growth over the years and we continue to do so. We have initiatives underway to promote our solutions, but our success depends strongly on our understanding of client needs, and you will play a key role in getting the information we need.

Autonomy and support
You will have the autonomy to own your responsibilities, knowing there's strong support when you need it.

Products that make a difference
Our team is proud to develop solutions that truly help customers achieve their goals: an exceptional customer experience, resulting in customer loyalty, lower costs and more.

Compelling value propositions
You will be able to take advantage of strong selling points as you pursue account growth:
  • myKaarma helps auto dealers develop customer loyalty by maximizing the customer experience, treating each interaction as a fundamental construct of value
  • myKaarma saves dealers money; for example, our solution helps reduce loaner car days by an average of 17%
  • Our systems are very easy to use . . . period
  • By documenting all communication, we make disputes a thing of the past
  • Our advanced user functionality helps service advisors and others be more efficient and shave time off of each transaction. These functionalities include:
    • Google-like instant search
    • Customer contact via text, voice, and email from one console
    • Payment via any device, any time
    • Automatic and custom payment requests
    • Technician video documentaries that enhance transparency for consumers during the repair process
    • Pickup and delivery that allows customers to enjoy the service experience from the luxury of their home
  • By integrating with all major DMS providers, important data is always in sync and up-to-date. 
Competitive Compensation In addition to highly competitive compensation and bonus opportunity, we offer a comprehensive benefits package with a lot of fun perks like a gym membership, open vacation, medical, dental and vision insurance, and so much more!
 
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More Insight
If you meet the minimum qualifications, feel free to apply at any time. If you'd like some additional details about the role, please read below.
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More About the Requirements
In addition to the basics described under The Requirements tab, what we value the following core competencies and characteristics:
  • The gravitas to interact effectively with executives and understand business needs
  • Exceptional interpersonal skills and the ability to develop and maintain long-term relationships with customers
  • Strong entrepreneurial drive, self-motivation and persistence; a proactive approach
  • Excellent problem-solving skills
  • Solid oral, written and presentation communication skills; ability to deliver messages to various audiences with precision
More About the Role
While relationship-building will be important, this role requires more. You'll need to challenge clients to break down assumptions, make the lightbulb go off, and lead them to an outcome that's better than expected. This, of course, will require you to develop a deep understanding of each client's operations.

A sampling of specific responsibilities:
  • Building networks of relevant industry contacts
  • Developing and delivering presentations
  • Demonstrating myKaarma products for OEM customers
  • Educating OEM and dealer contacts
  • Collaborate with internal teams to develop solutions
  • Collaborate with and support the field sales teams in their day-to-day dealer sales initiatives
  • Maintain updated records of account activities
  • Negotiate service agreements
  • Conduct market research as necessary
  • Provide customer and market intel to internal partners
  • Attend OEM regional and national meetings to serve as an ambassador for myKaarma
This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

More About your Success
If you are looking for a simple "farmer" role, this isn't the position for you. To excel here you will need to establish yourself as an indispensable resource to your accounts. You'll need to probe, ask open-ended questions, and push back. A little friction can result in great ideas. As a veteran of the auto industry, you know that decision-making can be a long and complex process. In addition to being able to track all the moving parts, you should have patience, persistence, and excellent follow-up habits.

Exceptional customer service is an integral part of our business model and our success. We embrace the precepts of Genchi Genbutsu. Like everyone else in the organization, you will staff the support lines one day a month. "Above and beyond" is in our DNA.

Those who thrive at myKaarma share the following traits:
  • A passion for brainstorming and sharing ideas
  • Willingness to take calculated risks and break the rules now and then
  • A problem-solving approach that combines analytical thought and creativity
  • An ability to influence and motivate people internally and externally
  • A focus on good judgment and results rather than on strict adherence to process
  • A commitment to clear and open communication, with minimal politics
Pictured: The myKaarma app allows customers the ability to pay at any time and from any device. You will help ensure our AR/billing processes ensure the smooth enrollment of new clients.
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myKaarma is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.